Screening & Training
Trust Starts Before a Caregiver Enters the Home
Families deserve to understand how caregivers are selected and prepared before providing support inside a client's home.
Screening Process
How caregivers are screened
01
Thorough vetting
Caregivers are thoroughly vetted before providing care in a client's home.
02
Background check
Caregivers undergo a rigorous background check as part of Lilly's screening process.
03
Care training
Caregivers receive training designed to support safe, respectful, and dependable care.
04
Thoughtful matching
Needs, preferences, and personality are considered when matching a caregiver with your loved one.
Preparing caregivers for everyday support
Support can evolve with your family.
Expectations after care begins
Care plans can change as routines, schedules, and support needs change. If you are not satisfied with an assigned caregiver, you can request a change. Comfort and fit remain a priority throughout the care relationship.
Families should be able to ask how care works.
Ask us about screening, caregiver matching, communication, and service expectations. Clear answers help families feel ready before care begins.
Have questions about who provides care?
Talk with our team about the caregiver process and what your family can expect before services begin.