FAQ

What services do you offer?

Lilly’s Home Health Care offers a wide range of non-medical services including personal care, companionship, mobility assistance, light housekeeping, meal preparation, medication reminders, transportation, and specialized care such as Alzheimer’s and dementia care. For a complete list of our services, please visit our website or contact us directly.
What are your rates for home health care services?

Our rates are based on the type of care needed, the duration of services, and any customized support requested. We offer flexible hourly, daily, and weekly options, as well as tailored care packages designed to fit your unique situation. To get a personalized quote and learn more about what’s right for your needs, please contact us directly.
Are you caregivers certified and trained?
Do you provide 24/7 care?
How do you handle emergencies?
How do I start services with Lilly's Home Health Care?

To start services, you can contact us via phone, email, or through our website. We will arrange an initial consultation to assess your needs and develop a personalized care plan. Our goal is to make the process as seamless and comfortable as possible for you and your loved ones.
Can I choose my caregiver?
Do you accept insurance?
What areas do you serve?

We serve the following counties in Texas: Collin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, and Wise. If you are outside these areas, please contact us to discuss potential service arrangements.
How do you ensure the quality of care?

We ensure quality care through comprehensive training for our caregivers, regular performance evaluations, and feedback from clients and their families. Our policies and procedures are regularly reviewed and updated to meet state regulations and industry standards.
How do you handle privacy and confidentiality?

We take privacy and confidentiality very seriously. All client information is securely stored and only accessible to authorized personnel. Our caregivers are trained to handle sensitive information with the utmost discretion.
For more information or to address any other questions you might have, please do not hesitate to contact us at:

Lilly’s Home Health Care
1725 Eagle Landing, Van Alstyne, TX 75495
Phone: (903) 269-5436
Email: lillyshhc@gmail.com